LinkedIn’s Social Media Presence Does Nothing for its Customers?

Dear LinkedIn,

Back in December my company paid to upgrade my account from Business Plus to Sales Executive. A week later (after endless emails and phone calls from myself and my office manager) and my account had still not been upgraded, so I took to Twitter to complain. To your credit you replied rapidly, here is the conversation that followed:

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As you can see, you told me that I would receive a response the very next day.

I did not.

LinkedIn, I love you, but now you’re forcing me to start lending credibility to the complaints of my many colleagues over how dreadful your customer service is to it’s premium subscribers.

Why LinkedIn, why???

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